연세대학교 경영연구소

Lee, Ho Geun.  Editorial Comments: The Dichotomy of Critical Success Factors for IT Services  Asia Pacific Journal of Information Systems  24  : i~vi

발표년도: 2014  |  분야: ODI

Empirical studies that examine the dichotomy or directional discrepancy of influencing forces on the success of an IT service are scarce, making it difficult to judge the theoretical integrity of what may be called the ‘dichotomy’ view. In this article, I would like to introduce a recent research result, co-produced with Bongsik Shin from San Diego State University, to test the dual nature of CSFs. In adopting the duality perspective, we have taken the position that the influence of a CSF as an antecedent variable on the consequence variable(s) of an IT service can be asymmetric (i.e., non-linear). From the symmetric viewpoint, the association between a given CSF and outcomes remains proportionately uniform: a higher-level CSF results in a higher level of performance, and vice versa. However, if the influence of a CSF is asymmetric, its effect on the consequence variable(s) must be stronger in one direction than in the other direction.

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